Responsible Gaming at six6sbets

01. Our Commitment to Responsible Gaming

At six6sbets, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond, and we recognise that our platform reaches a diverse audience with different levels of experience and different personal circumstances.

Our responsible gaming framework is designed around one core principle: the player's wellbeing always comes first. We provide an extensive suite of tools that give players direct control over their spending, their time on the platform, and their access to real-money features. These tools are not hidden behind complex menus — they are accessible from your account dashboard and can be activated at any time, without delay.

six6sbets also trains all members of our customer support team to recognise signs of problem gambling and to respond with empathy, practical guidance, and appropriate escalation where needed. Every support interaction related to responsible gaming is treated with strict confidentiality, and players who raise welfare concerns will never be judged or disadvantaged for doing so.

We partner with our payment providers — including bKash, Nagad, Rocket, and Upay — to ensure that deposit and withdrawal processes include appropriate friction for players who have set spending limits or requested account restrictions. A limit set by you on six6sbets is respected across all payment methods connected to your account.

02. Age Restriction — 18+ Only

The six6sbets platform is strictly available to players who are 18 years of age or older. This is a non-negotiable requirement and applies to every product offered on the platform — casino games, live dealer tables, slot titles, cricket betting, BPL markets, IPL odds, and all specialty game categories including Golden Land and Lucky Dice.

Age Verification Process

All new players are required to complete our Know Your Customer (KYC) age verification process before they are permitted to make a real-money deposit or place a bet. The verification process requires submission of a valid government-issued identity document — such as a National ID card, passport, or driving licence — that confirms the player's date of birth and full legal name. Accounts where age verification has not been completed remain restricted to browsing only.

Underage Access Prevention

six6sbets takes the following additional steps to prevent access by individuals under the age of 18:

• Automated age-check algorithms flag registrations where the date of birth provided is inconsistent with other submitted account data.
• Any account found to belong to a person under the age of 18 will be immediately suspended and all funds returned to the payment method of origin.
• Players are reminded of the 18+ requirement at the point of registration, on the login page, and in periodic platform communications.
• We strongly encourage parents and guardians in Bangladesh to use device-level parental control software if they share a smartphone, tablet, or computer with a minor.

03. Deposit Limits

Deposit limits are one of the most effective tools for managing gambling expenditure. six6sbets allows every verified player to set a maximum deposit threshold across three time windows: daily, weekly, and monthly. Once a limit is set, it becomes binding immediately and cannot be raised without a mandatory cooling-off period.

How Deposit Limits Work

Navigate to the responsible gaming section of your account dashboard to view and update your deposit limits at any time. The system will display your current deposit total for each active period so you can make informed decisions about any adjustment. The following rules apply to all deposit limit changes:

• Decreasing a limit takes effect immediately. If you set a lower daily limit, that lower cap applies from the moment you save the change.
• Increasing a limit is subject to a mandatory 7-day waiting period. This cooling-off period ensures that limit increases are considered decisions, not impulsive reactions to a losing session.
• Limits apply across all payment methods. A daily limit of ৳5,000 means you cannot deposit more than ৳5,000 via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any other method — combined — in a 24-hour rolling window.
• If you reach your deposit limit, the platform will automatically block further deposit attempts until the relevant period resets. No override is possible until the cooling-off process completes.

04. Time-Out (Cool-Off) Feature

A time-out is a short-term voluntary break from the six6sbets platform. It is designed for players who feel they need a pause to reassess their habits, recover from a difficult session, or simply take a rest from gambling activity without committing to a long-term self-exclusion.

Available Time-Out Durations

six6sbets offers the following time-out periods, selectable directly from your account settings:

• 24 Hours — A single-day break. Your account becomes inaccessible for deposits and real-money play from the moment the time-out is activated.
• 7 Days — A one-week break suitable for players who want to step away for a week without losing their account.
• 30 Days — A full calendar month break for players who need a more extended cooling-off period.

What Happens During a Time-Out

When a time-out is active on your six6sbets account, the following restrictions apply:

• You cannot log in to your account to access real-money games or sports betting markets.
• All pending deposit requests will be cancelled automatically.
• Pending withdrawals of existing account balances will continue to be processed normally — your funds remain yours and accessible once the time-out expires.
• You will not receive any promotional emails, SMS offers, or bonus notifications during the time-out period.
• The time-out cannot be ended early. Once activated, the selected duration runs to completion regardless of subsequent contact with our support team.

To activate a time-out, log in to your account, navigate to Responsible Gaming in your settings, select your preferred duration, and confirm. The restriction is applied to your account within minutes.

05. Self-Exclusion

Self-exclusion is a longer-term account restriction intended for players who believe their gambling is becoming harmful or out of control. At six6sbets, we treat every self-exclusion request with the highest level of seriousness and process all requests without delay.

Self-Exclusion Periods

Players may choose from the following self-exclusion durations:

• 3 Months — A short-term exclusion for players who need a meaningful break to reassess their relationship with gambling.
• 6 Months — A medium-term exclusion recommended when shorter breaks have not been sufficient.
• 1 Year — A full-year exclusion for players seeking an extended period away from all gambling activity.
• Permanent — An indefinite exclusion with no automatic reinstatement. If you choose permanent self-exclusion, your account will be permanently closed and you will need to submit a formal written request with supporting documentation to reopen it after a minimum of 5 years.

How to Request Self-Exclusion

06. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of how experienced a player they are or how disciplined they consider themselves to be. Recognising the early warning signs is the most important step toward getting help. The following signs may indicate that gambling has crossed from entertainment into a harmful pattern of behaviour.

If you recognise three or more of the signs listed above in your own behaviour, we strongly encourage you to take immediate action — whether that means activating a time-out, requesting self-exclusion, or reaching out to a trained counsellor. You do not need to be certain that you have a problem to ask for help. Seeking support early is always the right decision.

07. Support Resources

six6sbets supports players who are experiencing difficulties related to gambling by providing access to our trained support team at any time and by encouraging use of external professional counselling services. Below are the primary support options available to players in Bangladesh.

08. Contact Our Responsible Gaming Team

If you have any questions about responsible gaming at six6sbets, need help activating a tool, or want to discuss your situation confidentially, please do not hesitate to reach out using any of the methods below. All responsible gaming enquiries are escalated to a senior member of our player welfare team and handled with the utmost care.

• Live Chat: Available 24/7 in English — the fastest way to reach our responsible gaming team.
• Support Email: [email protected] — plain text, non-clickable. We aim to respond to all responsible gaming emails within 4 hours (Bangladesh Standard Time, UTC+6).
• Account Dashboard: Log in to your six6sbets account and navigate to the Responsible Gaming section to activate deposit limits, time-out, or self-exclusion directly — no need to contact support for these tools.